Based in Brisbane, Australia this company provides 100% genuine veterinary products for any customers worldwide. This company started in 1998 and is run by a staff of Vet nurses, surgeons, and warehouse staff. Providing an array of pet products, Vet Products Direct has products for aquariums, birds, cats, dogs, first aid, horses, reptiles, and small animals. Accepted payments are PayPal and credit card. Because this is a multi-currency site, the user must select their currency so that the prices are accurately reflected.
Customers are responsible for choosing their own correct shipping charges, otherwise Vet Products Direct hold authority to do so which may be an increased shipping rate. For example if the customer purchases a vaccine that needs refrigeration, a refrigeration freight charge must be added. Customers are also responsible for all customs duties, taxes, and fees.
Returns are accepted for up to 30 days of the purchase date. Items should be in their original packaging in their original condition. Customers must call the company prior to returning the product. All customer service agents work in the Australian time zone but customers are encouraged to call with any questions or concerns. There are phone numbers for customers in Australia, United States, Canada, and Europe.
Vetproductsdirect.com Reviews 2015
There are no customer reviews or testimonials on the site; however, there are mixed reviews on productreview.com.au.
There’s also a low trust rating review on Scam Adviser.
Vetproductsdirect.com Coupons and Discounts
There is a loyalty program for vetproductsdirect.com – every customer is automatically signed up and there are different discount levels available. Items are also available on wholesale prices, plus there are various products that have individual discounts throughout the site.
Two of the biggest complaints about Vetproductsdirect.com are that products are back ordered when the website says they are in stock, and shipping times are longer than stated. The website itself does not raise any red flags and provides a lot of information about the products and how they are used.
The payment methods are secure and can be disputed if anything goes awry. Customers that have a plethora of animals may find this company especially helpful because of their wide variety of products available as well as the accessible discounts for hefty orders. It would be great to see customer reviews and testimonials directly on the Vet Products Direct website.
It would be suggested to call and speak to a customer service representative prior to placing an order to receive an accurate estimate of shipping times as well as confirming that an item is in stock. This company is backed by veterinary professionals so it is to be assumed that they provide only products that are safe for any pets or livestock. As is recommended with all medications, it is wise to contact your veterinarian for permission and dosage information before giving animals any medication. Having a resource like this available for public consumption is a great way to compare prices as well as availability compared to local veterinarian offices or pet pharmacies. Vetproductsdirect.com receives 3 out of 5 stars.