Total Pet Supply is an online retailer specializing in over the counter products for household pets. This company says that their goal is to keep your pet as healthy as possible, offering the best customer service and low cost shipping options. For their “no risk return policy” this company ensures that if you are not satisfied with your purchase for any reason, simply return the product within 14 days of arrival and receive a full refund, even medications that have been opened. For the medications that have been opened, a partial refund of 50% will be issued.
All the customer needs to do is call customer service and get it set up. Shipping is $5.95 only available to the United States at this time, but orders over $99 ship for free. Processing time for all over the counter products is about 2-3 days, and then shipping is 8-12 business days. Some products that they sell are sourced from outside of the United States, and Total Pet Supply offers a 125% price match. They will beat any price found by 25% of the difference.
This company carries products for both cats and dogs, ranging from antibiotics to flea and tick control. All medications are broken up between the two categories and each medication has a page of information with descriptions, directions, and cautions. For payments, this website accepts Visa, MasterCard, JCB, and Diner’s Club. Customers may order online or by phone 24 hours a day, 7 days a week. If ordering online, customers need to create an account to check out.
Totalpetsupply.com Reviews 2015
There are many external customer reviews (mixed) for this company. Legit Script lists Totalpetsupply.com as an unapproved internet pharmacy and Scam Adviser says the site may be risky.
This customer expressed dissatisfaction with their 125% price match guarantee, stating that the way it is set up, it’s almost impossible to benefit.
On the other hand, some very positive reviews were found on another site. Customers were very happy with customer service and low prices.
There are coupons posted on third party sites such as Goodsearch.com and Retailmenot.com. Totalpetsupply.com also has the Refer a Friend program where you both get $10. Additionally, there’s Free Shipping on orders over $99, free standard shipping for an annual flat rate of
Totalpetsupply.com seems to be the solution to avoiding costly medications on top of costly veterinarian bills. This company is transparent about their customer service and policies, something that many online pharmacies lack. Their shipping rates are fair, the no hassle return policy is very accommodating, and they offer an extremely wide range of products. The only thing missing is actual customer reviews.
This company does not seem to be a scam by any means, but it is difficult to gauge the level of authenticity in their policies without and real customer testimonials. Even so, this company seems to be a great resource to individuals with costly medications needed for their beloved pets to thrive. Even though some of the products may be coming from outside sources, as long as the active ingredients are the same (and the company has stated that they are) then it should not matter much what they look like.
Being able to use this site and refer a friend or two, could result in some great savings on your pet’s medications, especially since the $10 doesn’t max out with referring the first friend. Total Pet Supply receives 4 out of 5 stars.