Communication is one of the most important things in human’s life today – nobody can think of a day without the personal mobile phone. And, when it comes to shopping, promotion is the most important thing. These two important things are so attached to each other! Without proper communication none can make a proper or desired promotion. As a result, the neat gain is zero. Well, topillen.com may have survived so far with the current communication & promotion strategies, but if it wishes to stay in the competition – improvement has no other option. Let us see in details about this online pharmacy.
www.topillen.com is a Germany based online drug store that basically sells medicines for men’s health specifically for physical issues like erectile dysfunction (ED). It sells both generic and brand name medicines. The store is highly committed to serve the customers through technology by providing them with medicines via the internet. For this reason, it has made sure that customers can purchase their medicines here without having to submit any prescription. In fact, there are online consultancy services available for the customers who wish to buy their medicines from this online store.
Every first or new order gets a flat 5% free pills on all medicines and every repeat order gets the same of 10%. Other than this, nothing is mentioned about the discounts or coupon provided by this online store. The products are delivered is two ways – the general delivery process through which both brand name & generic medicines are delivered and Express Shipping through which only generic pills are delivered. The average delivery time taken in the regular process for brand name and generic medicines are 7-14 and 14-24 business days respectively. Through the Express Shipping, generic medicines can be reached in 3-14 business days.
No product is taken back once they are delivered to a customer; however, in case a delivery is lost or does not reach its destination, the online store provides that very customer with a refund or a reshipment for free. The customers already gets all the shipments free of charge. The customer care department consists of a 24 hour help center, customer service center, toll free number and a number to be used by people outside Germany. From this very line, one thing is clear that being a Germany based online pharmacy, this site prioritizes the German people.
This statement can be more verified with the fact that just like the site itself, the only review found online about the services of this site was written in German, whereas the main language of that site is English. Unfortunately, upon translating, the review did not came out to be something good about this online drug store. The customer is highly dissatisfied with the service and also lost money.
Clearly, there is much left to do on the part of topillen.com owners to improve the situation. The promotion needs to be more aggressive so that more and more people become interested and the language problem must be taken care of as well.