Shoppers Drug Mart Review – An Experienced Drugstore That Should Improve its Customer Service

on January 23 | in Reviews | by | with No Comments reviewShoppers Drug Mart is a Canadian pharmacy network with an existence in almost every province of the country. The company has spent more than 50 years of success in the field of medicine, enjoying a great reputation among its customers. Not limited to the country, the company also operates international through its online drugstore, where customers can find a wide range of useful health products. The products represent high quality brands, are therefore suitable for use.

Shoppers Drug Mart offers more than just an online pharmacy. The website offers health and pharmacy products, beauty products, food and home products, special health products, and financial services to its customers in alliance with RBC bank.

The healthcare products offered by the drugstore includes vitamin based products, supplements, natural and herbal items, drinks, family planning products, moisture and lubricants for sexual wellbeing and many other items. All items are backed with the company’s 100% satisfaction guarantee.

The products offered by the drugstore are available at reasonable prices. Moreover, the drug store also has a large number of pharmacies in almost every province of Canada where customers can find services at highly affordable prices. Customers can use the online store to find information about the medicines and book their orders as well. Moreover, customers can also order prescription refills using the same website.

Customers can contact the drugstore website via call or email, or they can even visit local stores. Payment methods are not available on the website. Reviews

Shoppers Drug Mart has received massive customer response. Customers have given both negative and positive reviews about the products and services offered by the pharmacy. Most of the reviews pertained with the local stores. According to one of the customer, he had a very bad experience with the Shoppers Drug Mart’s local store in Grimsby. The customer said she bought few makeup items at the store, and after a week she observed its negative effects. When she went back to return them, the staff was not too helpful for her. Instead of insisting that she should get a full refund, the staff kept on giving excuses that it would not be possible. The customer was very annoyed with this behavior.

Another customer complained that he was made to wait for a long time to get his prescription. On his first visit, the staff pointed out few weaknesses in the prescription due to which the customer had to return home empty handed. After consulting with the doctor and making some amendments he went back next day and he was told he would have to wait for a day. Upon visiting the store for the third time, he found that his order was not even forwarded. The customer was very annoyed and disappointed with the company. Reviews 2014

2014 has never been too different for the drug store, as the complaints continue to flood in.

A customer named Mich. S. posted on November 14, 2014. According to Mich, he had made a call for prescription refill and the staff gave him an hour to collect his medicines. When he reached the place after 1.5 hours, the prescription wasn’t still ready. The customer had to wait 20 minutes more to get his simple birth control medicines that can be prepared in half an hour.

Another customer named Stoski reviewed on November 4, 2014. The customer went into the store to take flue shots, could not complete the form and needed assistance as he was in a hurry. But the staff refused to help him at all. Coupon Codes

The online pharmacy offers more than just reasonable prices on medications. Customers can navigate the website and find saving options as well.

• Webpage promotions. The online drug store offers seasonal discounts to its customers. For example, customers can make use of the $5 off deals on gift cards.
• Coupon Codes. On independent websites, Shoppers Drug Mart also offers special promotions. For example, customers can earn 20x the normal shoppers points on orders over $50. Customers can buy any 4 Carlton cards and save $5. Printable coupons are available but coupon codes are not available at the moment.


Although, Shoppers Drug Mart is an authentic and safe place to buy drugs, medicines, injectibles, and other health products, the company needs to build up its trust in terms of customer satisfaction. The company has received a lot of complaints on account of poor customer service which is affecting its reputation. The drugstore and its services are recommended, with a score of 3 out of 5.

Phone, Email Review -3 out of 5 stars by Stephen K. Walker

Unfortunately for today’s consumer, the number of rogue or fraudulent online pharmacies outweighs the number of reliable organizations. These companies will attempt to convince consumers that they are legitimate online pharmaceutical companies.

Shoppers need to remember, reputable pharmacies will never send SPAM emails advertising their products or services, they will never sell a controlled substance with or without a prescription, and they will never sell prescription medication without a verified physician’s prescription.

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