Petsupplyexpress.com is an online retail website that specializes in the sale of prescription and non-prescription medications for domestic animals. The products sold on this site are only labeled for use on cats or dogs, no other pets. With 10 varieties of flea and tick medication, six varieties of heartworm preventatives, and various products for ear, eye, and arthritis health, Petsupplyexpress.com offers any product a pet parent could need.
In addition to those listed above, they also carry de-worming products. It appears that their prices are equitable to other retailers of the same product types. As an example, Comfortis, a very popular veterinary approved flea preventative is sold in a six month supply for less than $60. That is far less expensive than the cost a pet owner would pay through their veterinary office.
There is a flat rate shipping charge of $3.99 per order, regardless of how many items are in the order. Each order is supposed to process and leave the shipping facility within 24 hours. The total shipping time is 6 to 12 business days. The customer service policy on returns is relatively fair in comparison to many other retailers. After receipt of your purchase, any items that are unopened may be returned within 30 days for a full refund.
Customers who need or wish to contact the customer service department of Petsupplyexpress.com must do so by email. Their contact page offers both an online form as well as an independent email address.
Petsupplyexpress.com Reviews 2015
On the testimonials page of the Petsupplyexpress.com website, there are numerous positive statements that are offered from supposed customers. Each of these 10 testimonials reflect that the medications worked well, the shipping was fast, and the quality of the customer service was high. Unfortunately, it is difficult to judge the accuracy or authenticity of these testimonials.
The website resellerratings.com offers 6 individual reviews for Petsupplyexpress.com. Five of the six reviews are incredibly positive, stating that the products and services are exceptional. There is however, one review that received the lowest score possible on their site. Per this reviewer, the products sold through Petsupplyexpress.com are manufactured and labeled for the United Kingdom, even though the products shown on the website appear to be American. This customer received an alternative foreign product, not the one they wanted, and then had a long fight with the customer service department regarding the refund of money spent.
Petsupplyexpress.com Coupon Codes
There are no coupon codes available on the Petsupplyexpress.com website, or through independent sites on the internet. Some customers may consider the low shipping charge a discount of sorts, but there are no actual discounts, coupons, or promotions to be had.
Based on the gathered information, we are giving Petsupplyexpress.com a rating of 3 of 5 stars. The pros of this site are the shear number of popular pet products that they offer and the low shipping cost. However, we could not give them a higher rating as they cannot be contacted by phone, the level of negativity in certain reviews, and the confusion between U.S. and U.K. products.