EDrugStore Reviews – E-Pharmacy with Gaps in the Customer Service Execution

on March 2 | in Reviews | by | with No Comments

An Arizona-based company, eDrugstore.com is another online pharmacy which started early in the year of 1998. Since the time of its evolution, eDrugStore is known well for incorporating a national network of pharmacies across Australia. The company, as the name implies, caters the men suffering from different sexual conditions, especially with the ED.

At a glance, eDrugStore seemed to be effective and as per its claims, it is the “leading” online pharmacy across the globe that is consistently providing the customers with safe, secure, private and FDA approved prescription medications. According to the research, the company seemed to be authentic, but as per most of the users, the prices of its products are quite high.

While trying to find out if eDrugStore prices match my budget, I was amazed that the prices were relatively high. Famed ED meds like Viagra cost $75 and Cialis costs $79 per pill. There is no difference in the prices for 100 and 50 mg. Later, I found the reason behind high prices is that eDrugStore includes a consultation fee in their products, and then promotes this consultation free of cost for the customers.

eDrugStore offers an extensive range of payment option to its clients: they can pay for their products via Visa, MasterCard and American Express as well. While, just after the payment, the products are sent out discreetly using FedEx, USPS and also offer the Next Day Delivery services for the urgent orders. USPS costs $13.95 to deliver the products within 3 to 5 days, while the second day delivery via FedEx costs $19.95.

Unfortunately, there’s no information provided regarding Returns, refunds, and reshipments from eDrugStore. So, I tried to search for the online customer support to ask about these services, but there was no operator that could assist me and other customers with their queries. The company showed a constant message “the operator will respond to your request as soon as possible”, but he never seemed to respond.

However, there is a way to contact eDrugStore and that is by contacting at 1-800-467-5146 or by leaving a message.

Edrugstore.com Reviews

As eDrugStore boasts of operating since the year of 1998, the company would have made enough happy customers to offer reviews. The research of mine revealed a number of client reviews for eDrugstore.com from the Trustpilot.com. For those of you who do not know about TrustPilot, it is a review collection service for e-businesses which asks a reviewer to submit a proof of purchase prior to accepting a review to publish it online on a vendor’s personal page located on TrustPilot.

Trustpilot.com gave eDrugStore an overall score of 7.6 out of 10, based on the reviews and rating of the customers who tried the company’s services and reviewed its products. The score of 7.6 out of 10 means the company is great, however, with some margins.

The first review that I ran into is from a customer Benjamin, who wrote on 26th of December, 2016, “Below Average Experience”. He was extremely happy with the customer service, but not at all with the execution of his order.

Another review by a customer nicknamed European Traveler revealed the same result on September 12, 2016. According to him, the company is “Expensive, Delivery Problems, Rude Phone Contact”. He is not satisfied with the customer services of eDrugStore, as well as dispatch process.

The reviews clearly showed that eDrugStore doesn’t have good customer service and the prices are not are bar from being affordable.

EDrugStore Reviews 2017

Apart from the previous year’s reviews, eDrugstore.com also got some fresh reviews in the beginning of 2017. The reviews that I found on Trustpilot.com also showed a mix response from the customers, showing that there’s something for eDrugStore to work on to improve customers experience.

A review made by KJ on 24th January 2017, claimed that the company ‘ hasn’t got any good”. He claimed it as the “Mail Fraud”.

However, the second one was contradictory to the one I explained before. This review is made by George on 23rd January 2017 and he seemed to be satisfied with eDrugStore services. George claimed that he got excellent customer service and the products arrived on time.

Edrugstore.com Coupon Codes

Regardless of the reputation of the company, eDrugstore.com is one of the sites that I have always seen offering the customers with different discount codes and vouchers. Currently, an offer is being live on the website and according to that, you can get free of cost medical review and pill splitter. However, this offer seemed to trick the customers as all the medical reviews and consultation fees are already added in the prices of the products.

This promotion seemed to be pointless, it seems that eDrugStore is not generous towards its customers.


eDrugstore.com received the mixed response from the clients as verified by Trustpilot.com. According to many clients, eDrugStore has gaps in customer service operation from time to time. Many customers who reviewed eDrugStore were complaining about issues so eDrugStore requires caution before placing an order.

Moreover, the customer service doesn’t sound courteous and the prices are sky-high, that is the reason why I am not recommending eDrugStore to any of the customers. The prices of eDrugStore seemed to be high enough to break your bank. If you are in a search of a company with good reputation, affordable prices and efficient customer care team, eDrugstore.com is not the place for you. That is the reason why I am rating eDrugStore with the score of 2 out of 5.

Unfortunately for today’s consumer, the number of rogue or fraudulent online pharmacies outweighs the number of reliable organizations. These companies will attempt to convince consumers that they are legitimate online pharmaceutical companies.

Shoppers need to remember, reputable pharmacies will never send SPAM emails advertising their products or services, they will never sell a controlled substance with or without a prescription, and they will never sell prescription medication without a verified physician’s prescription.

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