Drugstore.com is an online retail provider of nonprescription medications, health, wellness, and beauty products. The company does not dispense pharmaceutical prescriptions themselves, however they do partner with Walgreens to offer prescription medication refills online. According to their site, they sell over 75,000 products and offer prices that are competitive and comparable to other online retail pharmacies. Another aspect of the Drugstore.com service that is boasted on their website is the fact that their products and sales are all private, secure, and convenient.
Drugstore.com ships its products to the contiguous 48 states, Alaska, Hawaii, and any other territory deemed to be a part of the United States. The shipping rates available for each order are initially determined by the contents of your order. This is primarily due to the weight of the package. Upon checkout, the website will direct you to which rates are applicable to your final purchase. Examples of rates for orders less than 20 pounds may include $19.99 for overnight shipping, $12.99 for two day shipping, and $5.99 for standard shipping. There are also a list of products which fall under a free shipping discount, purchases eligible for this discount will be labeled as such. If you have questions or concerns regarding your order, customer service may be reached via a toll free or international phone number, as well as through the online email submission form.
Drugstore.com Reviews 2015
Research into the online reviews of Drugstore.com has found a majority of negative responses through Reseller Ratings. Of the 261 reviews listed on this site, the average review score for Drugstore.com is a mere 0.38 of a possible 10. One such example of the poor experiences occurring through the website involves a customer who was charged erroneously for a product that was never even ordered. When the customer attempted to receive assistance, and a refund for the fraudulent charges, the customer service department stated that it was impossible. This customer inevitably had to contact their bank and cancel their credit card to stop the payment from processing.
Another customer, however, has left a positive review in regard to Drugstore.com’s products and services. This customer states that they offer excellent customer service as well as products that are not easy to locate through other online or physical pharmacies. The only aspect of the website that the customer pointed out as a flaw was the shipping rates applied to smaller purchases.
Drugstore.com Coupon Codes
Drugstore.com offers its customers a number of coupons and discounts throughout their website. These coupons and promotions change often. Customers will find an entire page dedicated to clearance items, bulk buying discounts, and instant coupons. Additionally, Drugstore.com tends to run promotions based on a specific genre of products, for example 20% off of any skin care related merchandise (all brands included).
Overall we give Drugstore.com a rating of 3 stars because of its ease of use and generosity towards customers. However, while the assortment of available products and discounts are a true benefit to customers, the negative reviews and shipping prices are worrisome. Also, considering that they do not sell prescription medications themselves, they are not really a full service pharmacy. It would be incredibly inconvenient to have a prescription order go wrong, as then customers would have to deal with both Drugstore.com and Walgreens.com to garner a resolution.