Countryside Pet Supply is a family operation and began business in 1988. The business claims to be a low price leader, attributing low overhead, price negotiations from suppliers, and hard workers to its success. Countryside Pet does not hide its prices and suggests that any other company offering to match their prices was overcharging the customer in the first place. Free shipping is offered on lightweight items, while real-time calculated shipping is standard for all other items.
The website is extremely easy to navigate and has all categories clearly ed, with the top sellers in a scrolling section front and center. Categories include cats, dogs, birds, other pets (horse, small animal, fish), and humans. This company carries items ranging from beds, antibiotics, supplements, accessories, and items to manage pet diabetes.
To contact the company, it provides a physical address, two phone numbers, one fax number, and an email address. A customer’s order begins processing a few minutes after it is received. If the order is placed before 2:00 pm Central Time Monday through Friday, the nonperishable order will ship the next business day. Perishable items ship Monday through Thursday, depending on the destination. Shipping may take up to 6 days, but expedited shipping is available.
If a customer does not want to input their credit card information online, there is a toll-free number they may call. Countryside Pet can keep credit card information stored for online orders if requested by the customer. Though this company boasts excellent customer care, they do enforce a 72 hour cut off period for customers to make a claim if they are missing part of an order somehow. Countryside Pet has been a member of the BBB since 2012, and have only had one complaint that was resolved, as the customer never sent back an item they claimed to have returned.
Countrysidepet.com Reviews 2018
Although the store Country Side Pet had numerous reviews posted on its platform, we couldn’t take them as reliable since they were posted merely on-site. In most cases, on-site comments are fabricated to the advantage of the web stores—I’m not saying that Country Side Pet reviews are fake, but I’m not too sure about their authenticity either.
I tried looking for external, more reliable reviews from third-party sites, but I only ended up with this complaint from a buyer regarding warranty issues with Country Side Pet’s products.
One buyer raised his concern against Country Side Pet and mentioned that he was “intentionally” sent the wrong product while the store raised the price of the actual product he ordered. According to him, the store declined to give him a refund or at least replace his order. He was sorely disappointed by the shop’s inefficiency and believed that it shipped the wrong item advertently so he will pay additional fees for the original item. This complaint was not yet resolved.
There is a section on the website for closeout items. These products have price reductions as well as free shipping. RetailMeNot has a few coupons or discounts available.
Countrysidepet.com offers discounted products for pets and humans alike. Family owned and operated, Countryside Pet Supplies offered pet and human services for years but did not have traces of its service as manifested by its lack of third-party reviews. Although it is not fair to berate the store for one complaint from a pissed buyer, I think it will take more time and research to finally determine Country Side Pet as a reliable online store for pet and human meds. For now, a rating of 2 out of 5 shall suffice, until the store is able to provide adequate proof that it is reliable and safe to use by buyers.